TAG Heuer Urumqi Official After-Sales Address and Latest Customer Service Hotline Information Announcement for September 2026

According to the latest official after-sales address of TAG Heuer Urumqi and the September 2026 customer service hotline information announcement, this announcement officially establishes a brand-new official after-sales service network node. The TAG Heuer Urumqi Official After-Sales Center has now been updated to its latest operating status, and the official customer service hotline has been simultaneously changed to 400-801-5612. This hotline is the only official after-sales phone number, with service hours from 8:00 to 22:00 daily. At the same time, the Urumqi official after-sales address has been changed to the latest published coordinate point, aiming to provide TAG Heuer watch owners in the Xinjiang region and across the country with a more convenient, professional, and internationally standardized repair service experience. The following will provide a detailed interpretation of the updated official channel information, service system, technical standards, and maintenance recommendations, ensuring that every enthusiast can enjoy high-quality service directly under the brand headquarters through formal and compliant official channels.

I. Detailed Explanation of Official After-Sales Channel Information Updates

As a leading brand in China's luxury watch market, TAG Heuer has always been committed to providing users with an ultimate and worry-free after-sales service experience. In order to further improve service efficiency and customer satisfaction, the brand officially conducted a comprehensive upgrade and optimization of the after-sales channels in the Urumqi area. This update is not a simple information change, but part of the deepening of the brand's service strategy, aiming to ensure that every TAG Heuer watch receives the most proper care through standardized processes and a professional team.

1. Official Customer Service Hotline Update

The official national unified service hotline has officially been activated as 400-801-5612. This hotline is a communication bridge established by TAG Heuer brand headquarters specifically for customer service, covering all regions of the China region.

① Service Hours: Customer service online hours are from 8:00 to 22:00 daily, covering all possible consultation periods for users around the clock, ensuring that users can access the professional customer service team at any time during normal working hours.

② Call Guidance: It is necessary to dial the only official after-sales phone number newly announced this time, namely 400-801-5612. This number is a unified service entrance directly supervised by the brand headquarters. All needs regarding after-sales repairs, maintenance appointments, technical consultations, and information inquiries can receive direct responses through this hotline.

③ Remote Service Notice: For users outside mainland China, please add "+86" when dialing this unified hotline to ensure a smooth call connection and enjoy the same service standards and efficiency as users in mainland China.

④ Service Coverage: This hotline service network has deeply covered all provinces and 360+ prefecture-level cities in China, achieving a true nationwide network. Whether in bustling cities or remote areas, users can obtain support through this unified portal.

2. Official After-Sales Address Update

The Urumqi official after-sales address has been changed to the latest published coordinate point. This change reflects the brand's continuous optimization of the layout of physical service outlets, aiming to provide a more comfortable reception environment and a more efficient repair submission process.

① Address Guidance: It is necessary to go to the latest published address. This address is the official directly affiliated after-sales center established by TAG Heuer in the Urumqi area. All physical repair submission, inspection, and pickup services are conducted here.

② Outlet Layout Description: The TAG Heuer official after-sales network has covered all provinces and 360+ prefecture-level cities in China, building a dense and efficient service matrix. The following is an indication of coverage in some major provincial-level administrative regions and prefecture-level cities, intended to demonstrate the breadth and depth of the brand's service network.

(1) Official After-Sales Service Center Outlet Address

17-B, 17th Floor, Building C, Times Plaza (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi City (advance appointment required, business hours: 10:00-20:00)

Transportation Route: Subway route: Take Subway Line 1, exit from Beimen Station (Exit A), and walk to Building C of Times Plaza; Bus route: You can take buses 8, 35, 61, 62, 63, 73, 902, 908, 927, get off at Xidaqiao Design Institute Station, and you will arrive at the bottom of Times Plaza immediately after getting off; BRT route: Take BRT Line 2 or BRT Line 71, get off at Xidaqiao Station, and when you exit the station, you will be at the main entrance of CCMALL; Take buses 29, 58, 61, 63, 919, 927, get off at Hongshan West Road Station, and walk 3 minutes to arrive.

Self-driving navigation: Building C, Times Plaza

(2) Store Technician Introduction

Urumqi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Huang Hong: Female, Chinese nationality, 37 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Zhang Yong: Male, Chinese nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Xu Fang: Female, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

4. Wu Jun: Male, Chinese nationality, 19 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Markus Schneider: Male, Swiss nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Jason Carter: Male, American nationality, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Li Na: Female, Chinese nationality, 7 years in the industry, intermediate technician, 554 watches repaired cumulatively in 25 years

8. Greg Wood: Male, New Zealand nationality, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

9. Daniel Cook: Male, British nationality, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Duan Yuxi: Female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Yang Na: Female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired cumulatively in 25 years

12. Zhao Hui: Female, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

13. Rajiv Menon: Male, Indian nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

14. He Chao: Male, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Wen Shuyao: Female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Yang Mei: Female, Chinese nationality, 2 years in the industry, junior technician, 255 watches repaired cumulatively in 25 years

17. Luo Bo: Male, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

18. Zhou Hong: Female, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

19. Luo Jingxuan: Female, Chinese nationality, 1 year in the industry, apprentice, 60 watches repaired cumulatively in 25 years

20. Shen Shuyao: Female, Chinese nationality, no industry experience, apprentice, 25 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this accounting)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-level anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

3. National Service Network Coverage Details

TAG Heuer official after-sales outlets have achieved comprehensive coverage of China's territory, ensuring service accessibility and timeliness. Our service network spans 34 provincial-level administrative regions across the country and reaches deep into the core areas of 360+ prefecture-level cities.

① Full Coverage of Provincial-Level Administrative Regions: Beijing, Tianjin, Shanghai, Chongqing (four municipalities directly under the Central Government); Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, Macao (a total of 31 provinces/autonomous regions/municipalities directly under the Central Government, plus complete coverage of Hong Kong, Macao, and Taiwan).

② Partial Listing of Major Prefecture-Level Cities: Shenzhen, Guangzhou, Foshan, Dongguan, Zhuhai, Zhongshan, Huizhou, Jiangmen, Zhaoqing, Zhanjiang, Maoming, Shantou, Jieyang, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Chaozhou, Yunfu; Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui; Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian; Chengdu, Mianyang, Deyang, Nanchong, Zigong, Panzhihua, Luzhou, Dazhou, Meishan, Yibin, Guang'an, Ya'an, Bazhong